FinalHour:

Legal

Privacy Policy

Last updated: 1 July 2026

FinalHour ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

1. Information We Collect

We collect the following types of personal information:

  • Account information: name, email address, profile photo
  • Payment information: processed securely via Stripe — we do not store raw card data
  • Workplace information: employer name, workplace email (if applicable)
  • Usage data: pages visited, contributions made, features used
  • Communications: messages and correspondence you send us

2. How We Use Your Information

We use your information to:

  • Provide and operate the FinalHour platform
  • Process your charitable contributions
  • Issue tax receipts where applicable
  • Send transactional and service-related communications
  • Improve platform features and experience
  • Comply with legal obligations

3. Marketing Communications

We will only send you marketing communications if you have opted in. You may unsubscribe at any time using the link in any email or by updating your notification preferences.

4. Sharing Your Information

We share personal information with:

  • Charity partners: necessary details to process and attribute your contribution
  • Stripe: for payment processing
  • AWS / hosting providers: for platform infrastructure
  • Analytics providers: in aggregated, anonymised form only

We do not sell your personal information to third parties.

5. Data Retention

We retain your account data for as long as your account is active. Financial records (invoices, receipts) are retained for 7 years to comply with Australian tax law. You may request deletion of non-financial data at any time.

6. Security

We use industry-standard security measures including encryption in transit (TLS), encrypted storage of sensitive fields, and access controls. However, no system is completely secure and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and personal data
  • Opt out of marketing communications

To exercise these rights, contact us at [email protected].

8. Cookies

We use essential cookies for authentication and session management. For more details, see our Cookie Policy.

9. Changes to this Policy

We may update this Policy from time to time. We will notify you of material changes via email or a prominent notice on the platform.

10. Contact

Privacy questions or complaints: [email protected]